Return Policy – HAL Shoes

Return Policy

RETURN POLICY

We will gladly accept your return in exchange for STORE CREDIT for up to 7 days. 

All returns must be unworn and include the box and all originally packaging. 

All sale items or any item purchased with a discount code are FINAL SALE and can not be exchanged or returned for store credit. 

Please note: Purchases made before Succoth and Passover, are not returnable after. 

Please send your returns to: 

HAL Shoes Return Center

3012 Avenue L 

Brooklyn NY 11210 

 

EXCHANGES 

If you'd like to exchange an item, please check our website for availability of items and email us with your exchange request. Someone will get back you shortly to confirm. Once we confirm availability, we will ship out the new pair when we receive tracking for your return.

Customers are responsible to pay for  return shipping. A return label is available upon request and the cost will be deducted from your credit. 

STORE CREDITS

If you would like to access your store credit at any time, please email us and we will send you a code. Store credits can be used on any full price merchandise and sale items up to 40% off. Store credits are not transferable and can only be used with your individual account. 

SHIPPING

All orders, domestic and international ship out with USPS. Domestic orders ship out for a flat rate of $5.00. International shipping will be calculated at checkout.

Once your order is shipped out, you will receive an email with the tracking.

Once the item is delivered to your home we are no longer able to take responsibility for the whereabouts of your package. If a special delivery option is needed, we must be informed before your package is shipped out  

 

Enjoy and happy shopping! 

If you have any questions, please feel free to contact us at halshoesny@gmail.com or WhatsApp 718.551.6593